LAST UPDATED: JUNE 5, 2019
This Customer Privacy Policy of Drip Wellness Solutions (“Company”) covers the collection, use, and disclosure of personal information that may be collected by the Company anytime you interact with the Company, such as when you visit our web site, when you purchase the Company’s products and services online or in our offices, or when you call our sales or support associates. Please take a moment to carefully read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at the Company, and we go to great lengths to protect it.
If you do not agree with our policies and practices regarding your personal information and how we collect and maintain it, it is your decision to not use the Company website. By accessing and using the Company website, you agree to this Privacy Policy. This Privacy Policy is subject to change as outlined below. Your continued use of the Company website subsequent to any change that may occur is deemed to be acceptance of those changes.
I. Why the Company Collects Personal Information
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, special offers, and events that you might like to hear about.
If you do not want the Company to keep you up to date with our news and the latest information on products and services, please visit the Company website to update your personal contact information and preferences.
II. What Personal Information the Company Collects
There are a number of situations in which your personal information may be collected to give you a higher level of customer service. For example:
We may ask for your personal information when you are discussing a service issue on the phone with an associate, participating in an online survey, registering for services, or purchasing services.
When you interact with the Company, we may collect personal information relevant to the situation, such as your name, mailing address, email address, telephone number, contact preferences, or any other information the website collects that is defined as personal or personally identifiable information under applicable state and federal law; your credit card information and information about the company services or products you have selected, such as their serial numbers, date of purchase, and fulfillment records; Company website search inquiries; records and copies of your correspondence; and, information relating to a support or service issue.
We collect personal information for market research purposes such as your occupation and where you use Company products, to gain a better understanding of our customers and thus provide more valuable services.
We also collect personal information regarding customer activities on our Company website. This helps us determine how best to provide useful information to customers and to understand which parts of our
websites, products, and internet services are of most interest to you.
We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve our products. The information may be shared with third parties or in special circumstances as described elsewhere in this policy.
III. How the Company Collects and Uses Personal Information
We collect this personal information directly from you when you provide it to the Company or its’ representatives; automatically as you navigate through the site which may include but is not limited to usage details, I.P. addresses and information collected through cookies, web beacons and other tracking technologies; from Third Parties and Business Partners; and, any other information you may provide in the course of business with the Company.
We use information that we collect about you or that you provide to use, including any personal information to present our website and its contents to you; provide you with information, products or services that you request from us; provide you with information about our services; provide you with notices about your account/subscription, including expiration and renewal notices; carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection; notify you about changes to our Website or any products or services we offer or provide though it; allow you to participate in interactive features on our Website; fulfill any purpose for which you provide it; in any other way we may outline when you provide the information; and, for any other purpose with your consent.
IV. How the Company Protects Personal Information
The Company takes precautions—including administrative, technical, and physical measures—to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
Our web sites use Secure Sockets Layer (SSL) encryption on all web pages where personal information is required and to make online purchases you must use an SSL-enabled browser in order to protect the confidentiality of your personal and credit card information while it’s transmitted over the Internet. You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.
While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining your personal information.
V. When the Company Discloses Personal Information
The Company takes your privacy very seriously. The Company does not sell or rent your contact information to other marketers.
To help us provide superior service, your personal information may be shared with the Third Parties including but not limited to subsidiaries and affiliates; contractors and service providers; a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of the Company’s assets which may include personal information; third parties to market their products or services to you if you have consented to these disclosures; or any other legal entities for any other purpose requested by you or otherwise disclosed at the time your personal information is collected.
There are also times when it may be advantageous for the Company to make certain personal information about you available to companies that the Company has a strategic relationship with or that perform work for the Company to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. In such situation these companies are prohibited from using your personal information for any unauthorized purposes and are also obligated to protect your information in accordance with the Company’s policies, except if we inform you otherwise at the time of collection. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on our web site.
The Company may take the personal information we receive from individuals responding to our customer surveys and combine (or aggregate) it with the responses of other customers we may have, to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information).The Company then uses the aggregated information to improve the quality of its services to you, and to develop new services and products. This aggregated nonpersonally identifying information may be shared with third parties.
The Company reserves the right, without restriction, to disclose aggregated information about our users, and information that does not identify any individual.
We also reserve the right to disclose your personal information for any reason if, in our sole discretion, we believe that it is reasonable to do so, including credit agencies, collection agencies, merchant database agencies, law enforcement, litigation or to satisfy laws, such as the Electronic Communications Privacy Act, the Child Online Privacy Act, regulations, or governmental or legal requests for such information. We may also disclose personal information that is necessary to identify, contact, or bring legal action against someone who may be violating our contracts, policies and procedures. Finally, we may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
VI. Automatic Data Collection
As you navigate through and interact with the Company website, we may use automatic data collection technologies to collect personal information. As is standard practice on many corporate web sites, our web site uses “cookies” and other technologies including but not limited to web beacons and flash cookies to help us understand which parts of our web sites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our web site, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us. If, however, you prefer not to enable cookies, you must adjust your browser settings accordingly. Please note that certain features of our website will not be available once cookies are disabled.
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. The Company will not use the information collected to market directly to that person.
In some of our email messages we use a “click-through URL” linked to content on our website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
In addition, we may use pixel tags—tiny graphic images—to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site. Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we’re sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer. We store all of this information in a secure database located in the United States.
VII. Third Party Use of Cookies and Other Automatic Data Collection
Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
VIII. Your Online Company ID and Related Information
The Company website allows you to create a User ID and Profile based on your personal information. This convenient service saves you time and allows for easier use of our web services. In order to create your Drip Wellness Solutions User ID and Profile, you will need to create a personal profile by providing your name, phone number, email address, and in some cases your mailing address or a credit card number. The system saves the information in your personal profile and assigns you your own unique personal User ID which you can use when performing various activities relating to our web site and the products and services you purchase from the Company.
IX. Gift Cards and Services
The Company also enables you to purchase and send gift certificates and products to family members, friends or colleagues. To fulfill your request, the Company may require personal information about the person to whom you are sending the product or service such as their name, physical address, email address, and so on. The personal information you provide about that person is used only for the purpose for which it is collected. The Company will not use the information collected to market directly to that person.
X. Integrity of Your Personal Information
The Company has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. You always have the right to access and correct the personal information you have provided and can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking the Company website. In addition, you can request a copy
of your personal information, your product registration history, and your interactions with our sales and support agents by contacting wellness@dripnashville.com.
XI. Publicly Displayed or Shared Information is Public
You may also provide information (“User Contributions”) to be published or displayed (“Posted”) on public areas of the Company website or to be transmitted to other users of the Company website or Third Parties. User Contributions are posted and transmitted at your own risk. While the Company limits access to certain information, you may further personalize your privacy settings by logging into your company website Account Profile. User Contributions published or displayed can be read, viewed, collected, or used by another individual using the Company website. The Company is not liable for any and all actions of other Company website users with whom you choose to share your User Contributions. The Company explicitly declines to guarantee that User Contributions will not be seen by unauthorized persons. If you delete User Contributions from the website, copies of your User Contributions may remain viewable in cached and archived pages, stored using Certified Electronic Health Record Technology to abide by Privacy Policy – Drip Wellness Solutions, 2019 Last Updated: 6 June 5, 2019 – v.3 applicable laws, or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our terms of use.
XII. Links to Sites of Other Companies
Our website has links to the sites of other companies. We are not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
XIII. Privacy of Children
Protecting children’s privacy is especially important to us. The Company recognizes that parents, guardians, or other adults often purchase our products for family use, including use by minors. We do not knowingly collect personal information from children under 13 for marketing purposes, but because some information is collected electronically, it can appear to be the personal information of the Company purchaser of the product and will be treated as such by this privacy policy. If a child under 13 submits personal information to the Company and we learn that that personal information is the information of a child under 13, we will attempt to delete the information as soon as possible. It is our policy to comply with the Children’s Online Privacy Protection Act of 1998 and all other applicable laws. Therefore, we restrict our web site to persons 18 years or older.
YOU MUST BE EIGHTEEN (18) YEARS OR OLDER TO ACCESS THE COMPANY’S WEBSITE. IF YOU ARE UNDER EIGHTEEN YEARS OF AGE, YOU ARE NOT PERMITTED TO ACCESS THE COMPANY’S WEB SITE FOR ANY REASON. DUE TO THE AGE RESTRICTIONS FOR USE OF THAT WEBSITE, NO INFORMATION OBTAINED BY THAT WEBSITE FALLS WITHIN THE CHILDREN’S ONLINE PRIVACY PROTECTION ACT OF 1998 AND IS NOT MONITORED AS DOING SO.
XIV. Further Questions Regarding Privacy
If you have questions or concerns about the Company’s Customer Privacy Policy or data processing, please contact wellness@dripnashville.com. A representative will respond to your inquiry within 30 days.
If you do not want the Company to keep you up to date with Company news and the latest information on products and services, please visit the Company website and update your personal contact information and preferences. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.
XV. Effective Date, Updates to Privacy Policy
The terms and conditions in this policy statement came into effect on June 5, 2019. The Company reserves the right to revise, amend, or modify this policy at any time and in any manner. When we change the policy in a material way a notice will be posted on our web site along with the updated privacy policy. Your use of our web site and any other services provided by the Company after such changes are implemented constitutes your acknowledgement and acceptance of these changes. Please consult this privacy statement prior to every use for any changes.
